Shipping policy
At Veluria, we are committed to delivering your purchases promptly and efficiently. Our Shipping Policy outlines the details of our shipping process to ensure transparency and clarity regarding your orders.
Order Processing:
-
Order Confirmation: Once you place an order with us, you will receive an order confirmation email. Please review the details of your order carefully.
-
Order Processing Time: Our team works diligently to process and prepare your order for shipping. Orders are typically processed within 1-2 business days after order confirmation.
Shipping Methods:
-
Domestic Shipping: We offer standard and expedited shipping options for domestic orders. Standard shipping typically takes 7-11 days, while expedited shipping takes 5-7 days. Please note that these delivery times may vary based on your location.
-
International Shipping: For international orders, we provide standard shipping services with estimated delivery times of 14 days. Please be aware that international shipments may be subject to customs clearance procedures, which can occasionally cause delays beyond our control.
Shipping Costs:
-
Domestic Shipping: Shipping costs for domestic orders are calculated based on the weight, dimensions, and delivery location. You will be able to view the shipping cost during the checkout process before confirming your order.
-
International Shipping: International shipping costs are determined by the destination country, as well as the weight and dimensions of the package. Please note that any customs duties or import taxes imposed by your country are the responsibility of the recipient.
Order Tracking:
- Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing tracking details. You can use this information to track your order's progress and estimated delivery date.
Address Accuracy:
- Providing Accurate Information: To ensure the successful delivery of your order, please provide accurate and complete shipping information during checkout. We cannot be held responsible for any shipping delays or issues caused by incorrect or incomplete addresses.
Shipping Delays:
- Unforeseen Circumstances: While we strive to meet our estimated delivery times, unforeseen circumstances like weather conditions or carrier delays may occasionally affect delivery. We appreciate your understanding in such cases.
If you have any questions or concerns regarding your order's shipping status or any other aspect of our shipping policy, please don't hesitate to contact our customer service team at veluriaservice@gmail.com. Your satisfaction is our priority, and we're here to assist you every step of the way.